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UK Shipping

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• UK orders are subject to a flat shipping fee of £3.50 per order.

• Estimated delivery time for UK orders is 3-5 business days following postage.

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International Shipping

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• International orders outside the UK are charged a flat shipping fee of £7.50 per order.

• Estimated delivery time for international orders is 6-10 working days following postage.

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Order Processing

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• Orders are typically processed within 1-2 business days from the date of order confirmation.

• Please be aware that orders placed on weekends or holidays may be processed on the next business day.

• Once your order is shipped, you will receive an email confirmation with tracking information to monitor your package's progress.

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Lost or Stolen Packages

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In the rare event that an order is lost or stolen during transit, please note that it is not the fault of ROOM 523 but rather the responsibility of the courier or postal service. However, we are committed to assisting our customers in resolving such issues to the best of our ability. Please notify us through the contact form on our website if you encounter any delivery problems.

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Customs and Import Taxes

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For international orders, be aware that customs duties, taxes, and fees may apply depending on your country's import regulations. These additional charges are the responsibility of the customer, and we recommend checking with your local customs office for detailed information.

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Shipping Fee Changes

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ROOM 523 reserves the right to adjust shipping fees and delivery times as necessary. Any changes will be clearly communicated on our website and during the checkout process.

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Thank you for choosing ROOM 523 for your skincare needs. We strive to provide a seamless and satisfying shopping experience for all our valued customers. If you have any questions or concerns regarding shipping or any other aspect of your order, please don't hesitate to contact us using our contact form. Your satisfaction is our priority.